Have you heard of the Wako, Texas couple who created an empire of interior and exterior design and products? You know where I’m headed with this. Aside from Chip and Joanna Gaines’ late night renovations and big reveals, there’s another husband-wife business dream team who has made their marriage and business successful — Indianapolis couple Chris and Emily Cunningham of Service Plus.
In 2000, the couple began their heating, air conditioning business part-time — Chris making service calls after his 8-hour workday. The calls continued and business grew for the Cunningham’s. Within eight months of opening their doors, Chris and Emily were both able to transition and focus their time and efforts making Service Plus a full-service residential HVAC and plumbing business.
Fast forward 17 years, Service Plus now operates with 35 employees, a 22-truck fleet with the same world-class service Chris and Emily stated in their mission statement. From a simple drain clog to full renovation, Service Plus has the staff, training and knowledge to complete the job with 100 percent satisfaction guaranteed.
“We strive to treat every customer with the utmost respect and take care of business in a professional manor,” Chris says. “Reputation and positive experiences have been the backbone to this company’s success.”
The humble beginnings of Service Plus continue to be evident as Chris holds daily staff meetings with managers and technicians discussing customer service, safety and other business topics. Not only is Chris concerned with customer service, the daily meetings help engage and empower employees, as they are the first point of contact between Service Plus and its customers.
How else does this company stand out from the rest? A unique safety and tech-friendly feature Service Plus provides to clients is a message before each site visit with the expected technician’s name, short bio and a headshot. In addition to their service record, this safety protocol creates another layer of comfort for the client.
You may also notice their overall excellent Angie’s List, BBB and Facebook reviews and ratings.
“When concerns are expressed, we will do everything in our power to make it right,” Chris says. “I personally respond to each and every comment.”
Time and time again, Chris and Emily continue to operate their business in a manner that keeps customers coming back. Give Service Plus a call today at 317-434-4186 or visit them online at serviceplusnow.com.
