Nestled in one of the many charming Nora neighborhoods sits a 1953 two-story brick colonial. First and second time homeowners Matthew and Courtney Pope have enjoyed their past two years in the home, but with the hot Midwest summer on the horizon, they knew a new HVAC system was needed. Although shopping HVAC systems might not sound like the most fun for newlyweds, Homesense made the process and decision an easy one for the Popes!
“It was a seamless process from the initial visit through installation, Homesense kept us informed and clearly communicated all pertinent information,” Courtney says.
The technology Homesense utilizes during the selection process alleviates what can otherwise be an anxious decision for a home-owner. Following the home visit, the homeowner receives a custom interactive document displaying a variety of options and packages.
As first time purchasers of an HVAC system, Courtney and Matthew knew that trusting the advice of their contractor would be essential.
“We never felt as if Homesense was pressuring us into products or services,” she says. “In fact, after discussing a number of items, including our personal temperature preferences and the insulation and natural effects on the home, we were advised that certain (more expensive) models are simply unnecessary.”
In addition to earning the customers trust, Homesense sends an email with a photo and bio of each tech that will be working at the home. The personal touch, combined with expertise and effective communication are the cornerstones which Homesense owners Brian Schutt and Jesse Cross feel differentiates the company.
“We were homeowners first before starting a heating and cooling company,” Schutt says. “Empathy for homeowners’ frustrating situations is at the core of everything we do. No one wants to feel pressured, ever, especially in a complicated and potentially expensive emergency.”
Photos by Brian Brosmer