By Shari Held
When you are remodeling or building a home, the customer service you receive is a major factor in how you feel about your overall project. Especially the vendors who supply major features like your countertops. Having a positive customer service experience can really change your whole outlook.
For every business, their level of customer service really says a lot about who they are, and Stone Mart, a wholesale supplier of natural stone and engineered materials, goes above and beyond. “We want every customer’s experience to be convenient, comfortable, and educational, so we created the Start at Stone Mart Process,” says Kaelyn Van Camp, Marketing Manager for Stone Mart.
Upon arrival, you’re greeted by a friendly staff member and given a “visit sheet” to write down your selections from the wide range of materials in the warehouse.
Stone Mart will send your visit sheet to your fabricator so they can price it for you. If you haven’t yet selected a fabricator or contractor, Stone Mart will give you a copy of your visit sheet to share with whomever you select.
Once you’ve found the perfect material for your project, Stone Mart will hold your material, and then deliver it to your fabricator to be cut and installed in your home.
Having trouble narrowing down your options? “Our staff is eager to assist,” Van Camp says. Stone Mart’s highly knowledgeable staff can answer your questions concerning the properties of various materials and point out potential options if you’re looking for something specific.
Stone Mart’s Resource Center features finished projects so you can see what different materials look like when installed. There’s even a Surface Testing Center where you can compare the durability of materials, and free samples are available to take home with you. Walk-ins are always welcome, and Stone Mart is open until 7pm on Wednesdays and 9am to 1pm on Saturdays.
Stone Mart’s streamlined and friendly customer experience is a welcome relief in what can be an otherwise overwhelming process. Learn more at stonemartmarblegranite.com and visit the experts at Stone Mart to get started on your project today!
